If you have a concern or an issue with any aspect of our work at Ysgol Calon Cymru we would of course encourage you in the first instance to contact us via the office and arrange to speak to a member of the Senior Leadership Team, who will work with you to try to resolve the issue.
However, as with any organisation, we appreciate that there will be times that a formal process is required. To support you in making a formal complaint, please download the following policy.